Telephone Triage Consulting, Inc., based in Hot Springs National Park, AR, is a leading provider of telephone triage training and consultative services for various healthcare settings. Owned and operated by Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP, in association with Kathryn Koehne, DNP, RN, AMB-BC, C-TNP, the company offers expertise in developing and improving telephone triage services for doctor's offices, clinics, call centers, and more. With a focus on providing legally sound and low-risk telephone triage services, their informative educational offerings and on-site consultation help healthcare professionals navigate the complexities of this essential practice.
Telephone Triage Consulting, Inc. is dedicated to promoting the practice of telephone triage nursing in the ambulatory care and telehealth fields. Their comprehensive approach, based on current practice, nursing theory, research, and experience, is reflected in their endorsed book, "The Art Science of Telephone Triage: How to Practice Nursing Over the Phone." Led by nationally recognized expert Kathryn Koehne, DNP, RN, AMB-BC, C-TNP, the company offers seminars and training programs that cover topics such as decision making, critical thinking, patient assessment, documentation, and risk management. With their expertise and commitment to patient safety, Telephone Triage Consulting, Inc. is a trusted resource for healthcare organizations seeking to enhance their telephone triage services.
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