Metrix is known for delivering powerful software solutions to automate all facets of service business for its clients. Its featured back-office system, Metrix 4e, incorporates functionality to address the needs of the call center, technical assistance center, scheduling and dispatch, contracts and warranties, cost accrual and revenue billing, inventory management, reverse logistics and depot repair. Metrix offers Web portals for enabling self-service, scheduling optimization and the execution of e-product, service and trade; and transactions for customers, field technicians, vendors, subcontractors, and third parties. The company s mobile solution for field service, Mobile Techlink, delivers built-in domain expertise, out-of-the-box use, field-force automation functionality and flexible, commonly used technology, to facilitate integration to leading ERP, CRM and legacy vendors, such as Oracle (including PeopleSoft and JDE), SAP, Microsoft and Siebel Systems. Metrix, founded in 1980, is based in Waukesha, Wis., and also has international offices in the Netherlands.
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