Envision, based in Seattle, WA, is a leading provider of omnichannel recording solutions for contact centers across various industries. Their Click2Coach AI technology offers advanced features such as auto-scoring interactions, agent retention monitoring, and remote agent support to enhance customer experiences and drive performance improvements.
With over 20 years of experience, Envision specializes in workforce optimization, utilizing AI to capture and analyze customer interactions from all channels. Their solutions help organizations improve employee effectiveness, reduce customer churn, increase sales, and build customer loyalty through actionable insights and real-time monitoring capabilities.
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