Contact Solutions, also known as CSI, offers a range of contact automation and call center solutions. The company serves public and private sector clients in the health care, insurance and pharmaceutical industries. Its solutions help to decrease live agent call duration that reduces labor and infrastructure costs. The company serves business process outsourcing firms and government agencies. Contact Solutions provides solutions for human resources and benefits management. Its contact automation solutions also help in claims process and billing management. In addition, the company provides solutions to conducts automated surveys. It offers various outbound call center services. The company has achieved the Best Outsourced Relationship award in the America's category at the Contact Center World Conference and Expo in Florida. Contact Solutions clients include American Express, Delta Air Lines and Motorola.
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