McIntosh & Associates is a management consulting firm based in Lewisville, TX, specializing in optimizing call center and customer contact operations for companies across various industries. Their services range from strategy development to sustainability, with a focus on data-driven insights and voice of the customer initiatives.
With a team of call center consultants offering expertise in call center site selection, workforce management, performance management, and more, McIntosh & Associates help businesses build world-class contact centers by leveraging technology and proven methods to address specific challenges and improve customer experiences while strengthening business results.
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