History
Charles Callis, the owner was the service manager for Winston AC for several years, until Mr Winston passed away. At that time, Mr Callis obtained his contractor's license and opened Done Right AC. Now, Done Right AC is a large and reputable business, gaining recognition from warranty companies who approached and recruited the business based on high reviews and high scores among the warranty companies for excellent customer service and higher than average accuracy. Home warranty service is a very specialized field that requires a tech to identify the one failure that has caused the system to fail to perform and address that one item without changing multiple parts in an expedition in hunting the failure. We get one shot to fix it at a very low cost to the warranty service, and we are required to warranty our work, which means that we must be very accurate in our diagnoses and repairs. Currently, we can claim to have a 98% accuracy in our first-time diagnoses.
Specialties
We currently specialize in servicing home warranty customers and perform work as authorized and outlined by the warranty contract. Our company completed more than 4,000 service calls in 2015 for 7 different warranty companies and approximately 800 retail customers referred by other customers. Every time we service a customer directly, the customer is 100% satisfied with the price quoted, the equipment delivered, and the parts installed.