TerraCycle, located in rainy Portland, Oregon, is a factory-based company that specializes in manufacturing high-quality parts for bicycles. With a team of eight dedicated individuals, they work diligently to produce top-notch products, although they do not have a retail space due to their active machine shop.
Operating in the Pacific Time zone, TerraCycle's customer service hours are Monday-Friday from 11am-ish to 5pm-ish, and they prefer communication via email. For European customers, they recommend contacting their official distributor, Icletta, while customers from other parts of the world can reach out by filling out a form on their website.
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