Interaction Metrics is a customer experience research company based in Portland, OR. They specialize in gathering customer feedback through various methods such as customer satisfaction surveys, net promoter surveys, and customer service evaluations. Their scientific approach, combined with the use of advanced technologies, allows them to provide objective and affordable insights to businesses. Interaction Metrics also offers employee engagement surveys and workshops to help organizations improve their internal processes and enhance the overall customer experience.
With a focus on delivering actionable metrics and insights, Interaction Metrics helps businesses identify areas for improvement, understand customer sentiments, and make informed decisions based on proven facts. Their services have been praised by clients for providing detailed insights into the customer experience and driving positive changes. By leveraging their expertise in customer and employee feedback, Interaction Metrics helps businesses deepen customer empathy, increase survey response rates, and ultimately deliver exceptional customer interactions.
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