The Voice of Your Customer is a Black-owned and minority-certified marketing consulting firm based in Cincinnati, Ohio. Established in 2007 by marketing veteran Crystal Kendrick, the company specializes in research, secret shopping, outreach campaigns, and call center services to engage hard-to-reach populations.
The Voice of Your Customer works with a diverse range of clients including government agencies, non-profit organizations, businesses, healthcare providers, and educational institutions. Recognized for outstanding achievements and community involvement, the company is dedicated to helping businesses authentically engage priority populations and create opportunities for African Americans in the region.
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