Pinpoint Research is a leading provider of voice-based customer insight solutions, helping brands listen and interpret customer feedback to drive business value. Their Voice Insight Platform offers seamless integration of IVR Voice Surveys, ASR Speech-to-Text transcription, and Voice Analytics, enabling brands to capture real-time post-transactional data and gain actionable insights from call center recordings and IVR voice open ends.
With a focus on industries such as telecommunications, insurance healthcare, and logistics, Pinpoint Research empowers brands to meet government compliance, improve customer satisfaction, and drive service process improvements. Their innovative solutions leverage the power of voice to deliver comprehensive analytics, accurate transcription, and customizable data insights, ultimately helping brands make informed decisions based on the purest form of customer insight.
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