ESG is a leading provider of Customer Success as a Service (CSaaS) in Cincinnati, OH. With nearly two decades of experience in the industry, ESG offers consultation, process development, and automation to help businesses improve their Customer Success metrics and achieve reduced churn and increased retention.
By conducting Customer Success Maturity Assessments, expanding operational elements, providing virtual Customer Success Managers, and managing customer education, ESG helps businesses enhance their Customer Success organizations and deliver best-in-class customer experiences. With a focus on long-term relationships and effective solutions, ESG is dedicated to helping businesses achieve 10x CS maturity improvement and a 40% increase in net retention.
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