NetLert Communications, a division of Fresche Solutions, is a leading provider of performance analysis and reporting solutions for Avaya-based contact centers. With over 20 years of experience, NetLert specializes in delivering cutting-edge technology to Avaya contact centers of all sizes. Their flagship products, N-Focus, N-Focus AES, and N-Focus Plus, offer user-friendly web-based reporting tools that empower call center managers to efficiently monitor and analyze call center performance in real-time. Trusted by Fortune 500 companies and praised for their exceptional customer service, NetLert is dedicated to helping organizations enhance their customer experience and optimize their call center operations.
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