Verint Systems, headquartered in Melville, NY, specializes in providing innovative solutions for customer experience automation. The company offers a range of products and services aimed at enhancing customer interactions across various channels. Verint's platform capabilities include Agent Copilot to increase agent capacity, Customer Self-Service powered by AI, and Business Analytics for speech, text, and desktop analytics.
Additionally, Verint provides solutions for omnichannel customer experiences through Channels & Desktop integration, Workforce Engagement to boost employee performance, and Voice of Customer & Employee insights. The company also offers solutions for financial compliance, fraud and security, and knowledge management to streamline operations and improve overall customer satisfaction.
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