The Leadership Factor Inc is a full-service customer research agency based in Rochester, NY. They offer a range of services to help businesses understand and improve their customer experience, including qualitative and quantitative research, customer journey mapping, and experience design. Their team of experts works closely with clients to deliver actionable insights and creative communication strategies. With a focus on building lasting partnerships and delivering against business needs, The Leadership Factor Inc has worked with a diverse range of organizations across various sectors.
The company also provides training courses and events on customer experience, offering useful tools and knowledge to enhance customer engagement. Their CX Insights Hub is a valuable resource for industry professionals, featuring webinars, reports, news, and podcasts. Through their expertise and commitment to privacy, The Leadership Factor Inc aims to help businesses do their best in what matters most to customers.
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