CX Vibe LLC is a Binghamton-based company that specializes in enhancing customer experience through strategic planning and process improvement. They work closely with businesses to identify workflows that can be automated or offloaded, allowing teams to focus on core business activities. With a focus on people, process, and platform change, CX Vibe helps businesses measure and grow their customer experience by connecting business leaders with the pulse of their customers.
With a vision of highly engaged customers and employees, CX Vibe offers independent transformation leadership and consulting services to ensure unbiased platform recommendations. Their team brings strong facilitation and change management skills to align enterprises on all aspects of the transformation, ultimately delivering on desired business outcomes such as enhancing customer experience, reducing operational costs, and increasing revenue.
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