The Better Contractors Bureau (BCB) is a nonprofit consumer protection agency based in Rochester, NY. Established in 1974, the BCB aims to ensure the highest standards of professionalism and ethics among home improvement contractors. They offer a range of services, including a comprehensive member list, complaint resolution, and fraud prevention tips. In addition, the BCB is actively advocating for formal registration of contractors in Monroe County to better protect consumers and provide them with reliable information before hiring a contractor.
The BCB holds its member contractors to strict standards and assigns them identification registration numbers as part of the application process. They also offer a public service program to assign registration numbers to non-member contractors, allowing consumers to easily verify their information. By promoting transparency and accountability in the industry, the BCB aims to help consumers make informed decisions and avoid scams and price gouging, particularly in light of the challenges posed by the Covid pandemic.
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