East Madison Water Association in Canton, MS has partnered with Nexbillpay, a trusted third-party automated payment service, to offer customers the convenience of paying their bills online using check, debit card, or credit card. Customers are informed that Nexbillpay charges a small service fee to cover payment handling and processing charges, and this fee is not retained by East Madison Water Association.
It is important for customers to contact East Madison Water Association's office before making a payment if their account is delinquent, disconnected, or in the disconnect process, as services will not automatically be restored or prevent disconnection without prior communication. The association emphasizes that it is not liable if customers receive a disconnect notice and do not call their office before making a payment, as failure to contact them may result in disconnection and a reconnect fee. Additionally, if customers are currently disconnected and make an online payment, their utilities will not be reconnected unless they inform East Madison Water Association's office of the payment.
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