Qi International Inc is a customer experience consulting firm based in Saint Paul, MN. With over 31 years of experience, they offer a range of products and services to help companies gather and analyze information about their strategic accounts. Their solutions include customer surveys, employee interviews, market studies, focus groups, and more, all aimed at uncovering growth opportunities and reducing retention risk. Qi International Inc believes in the power of listening to customers and using their feedback to drive organizational improvements and meet goals. They emphasize the importance of talking to the right people in the right places and truly hearing the voices of customers.
With a global reach, Qi International Inc has served organizations in 70 countries worldwide, conducting over 300,000 interviews. They understand that not all customers are created equal and focus on helping companies identify and prioritize their most important customers. While they recognize the value of big data, they also emphasize the importance of capturing individual customer needs, preferences, challenges, and opportunities. Qi International Inc believes that data is only valuable when it inspires action, and they strive to help companies use customer insights to make informed decisions. They value the unmeasurable moments that define customer value and believe that business relationships matter, advocating for personalized and meaningful interactions with customers.
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