Shoppers' View, based in Grand Rapids, MI, is a leading market research company specializing in helping businesses improve their customer experiences. With over 25 years of experience, they offer a range of services including mystery shopping, online review management, competitive intelligence audits, and customer satisfaction surveys. By analyzing research data and feedback, Shoppers' View collaborates with businesses to create customized action plans that enhance customer engagement both in-person and online.
With a focus on training and development, Shoppers' View helps businesses retain their best team members by providing training program design, hiring support, and ongoing coaching. They also offer competitive intelligence services, leveraging their network of auditors to research competitors and identify industry trends. By creating engaging and memorable shopping experiences, Shoppers' View helps businesses increase their sales and achieve their best.
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