QACi is an industry-leading mystery shopping service specializing in bar and dining room evaluations for the hospitality industry. With over 30 years of experience, QACi provides objective and detailed reports on bartenders' integrity, service quality, and cash handling, as well as wait staff performance and menu guidance. Their customized formats cater to any concept and budget, offering valuable insights to improve customer experiences and increase operational efficiency.
Founded in 1990 by a former corporate restaurant General Manager, QACi's focus is on evaluating employees' work and its impact on customers, emphasizing factors such as greetings, cleanliness, teamwork, and suggestive selling. Their role-playing techniques ensure comprehensive assessments, enabling businesses to see their operations from a guest's perspective. With a reputation for delivering reliable and actionable intelligence, QACi has become the go-to choice for hospitality businesses seeking to enhance their service quality and maximize customer satisfaction.
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