Panviva is a Burlington-based company that offers a range of AI-powered knowledge management solutions for contact centers and customer service teams in highly regulated industries. Their products, including InGenius, Rant Rave, RightAnswers, and BA Insight, provide personalized customer service, customer engagement software, and intelligent search capabilities to improve employee productivity and enhance the customer experience.
Additionally, Panviva offers content lifecycle automation solutions through AccuRoute, document management systems through FileBound, cloud-based fax services through InterFAX, and transactional document optimization and automation through Objectif Lune. They also provide RFP response and proposal management software with Qvidian, digital and mobile marketing solutions with Adestra, Kapost, and Localytics, SMS software for nonprofits with Mobile Commons, email marketing software for publishers and media companies with PostUp, interactive contest promotions software with Second Street, and text messaging software for improving the customer experience with Waterfall. For IT and supply chain management needs, Panviva offers technology expense management solutions with Cimpl and IT investment optimization with ComSci.
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