Glance Networks is a leading provider of Guided CX solutions based in Arlington, MA. Their industry-leading human CX platform offers a range of solutions including Guided Customer Support, Cobrowse Solutions, Guided Onboarding, Guided Sales, and Mobile Solutions, catering to various industries such as Financial Services, Healthcare, P&C Insurance, Retail, SaaS, and Higher Education. With a focus on enhancing customer service operations, reducing costs, and driving revenue, Glance Guided CX has been found to deliver a frictionless personal collaboration experience in real time, ensuring great customer experiences and improving key performance indicators.
By offering real human guidance in digital spaces, Glance Guided CX sets itself apart from other cobrowse or screen share solutions. Their secure and easy-to-use platform allows representatives to connect with customers through web, mobile, screenshare, and cobrowse functionalities, enabling them to see, guide, share, and collaborate with customers effortlessly. With the ability to launch from any CRM or CCaaS system, Glance Guided CX ensures a seamless experience for both representatives and customers, ultimately meeting the growing demand for personalized interactions and improving overall customer satisfaction.
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