CallMiner Inc is a leading conversation analytics company based in Lexington, MA. They specialize in providing solutions that help businesses translate customer insights into tangible business value, offering a range of industry-specific solutions for contact centers, frontline agents, quality management, risk compliance, fraud detection, sales effectiveness, and experience management.
With their advanced conversation analytics software, CallMiner enables businesses to uncover patterns and insights at scale, understand customer needs and expectations, improve customer experience, and drive loyalty. Their solutions cater to various industries including healthcare, communications, retail, finance, insurance, energy utilities, BPO, travel, hospitality, and technology, helping organizations enhance customer experience, remain compliant with industry regulations, and drive business outcomes.
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