Attivio is an enterprise software company based in Newtonville, MA, specializing in providing AI-powered solutions for customer support, knowledge management, and risk avoidance. Their platform utilizes machine learning, natural language processing, and text analytics to deliver relevant answers and resolutions to customers and employees, improving satisfaction and efficiency. With a unified data analytics approach, Attivio enables organizations to unite information from various sources and optimize workflows, ultimately enhancing the overall user experience.
Attivio's solutions empower users to solve issues on their own through self-service portals, reduce inbound tickets through intelligent ticket deflection, and assist agents in finding answers during live chat sessions. Their platform also offers analytics capabilities to gain insights into user behavior and content usage impact. With a focus on continuous improvement, Attivio's built-in machine learning adapts to user behavior and delivers smarter, more relevant answers over time. By integrating their Intelligent Answers virtually anywhere, Attivio ensures optimized workflows and seamless integration into existing applications.
Generated from the website