Scorebuddy is a trusted leader in Contact Center Quality Assurance, offering an integrated solution for medium and large contact centers in Metairie, LA. Their platform empowers managers and agents to manage customer experience efficiently, with flexible scorecards and smart AI analytics that review 100% of conversations.
With agent-centered dashboards, coaching, and learning capabilities, Scorebuddy helps engage and upskill agents, while providing immediate feedback and targeted training to improve performance. Their solution has been recognized for delivering measurable, positive change to contact centers worldwide.
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