Creative Nails is a nail salon in Franklin, KY that is known for its good quality work, fair prices, and fantastic job done by their skilled technicians. Customers have commended their attention to detail and the end result of their services, as well as the friendly and helpful staff who contribute to a positive customer experience.
However, the salon does face some weaknesses, including inconsistent customer service, long waiting times, miscommunication and lack of information about additional charges, cleanliness concerns, and discomfort with personal preferences. By addressing these weaknesses, Creative Nails can further improve their overall customer experience.
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