Influent is an established provider of outsourced customer interaction solutions. Its mission is to connect organizations and their customers in more innovative ways, whether it is through inbound, outbound, web-based, phone-based, sales or service interactions. Influent was founded in 1992 as an outbound telesales organization with 24 manual workstations. Now, with 10 state-of-the-art Customer Interaction Centers with thousands of dedicated employees, Influent handles millions of customer contacts each month for its clients, most of which come from the financial services, insurance, business-to-business and publishing industries. Headquartered in Dublin, Ohio, the company s communication centers are primarily located in the Midwest, including one in Quincy, Ill. Influent is a member of the Direct Marketing Association.
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