Member Loyalty Group is a Chicago-based company that specializes in helping credit unions measure, manage, and take action on member feedback. Powered by Medallia, the leader in the CX industry, their platform provides credit unions with the tools to turn member feedback into a measurable advantage, with a dedicated support team to ensure success.
With a focus on technology, industry experience, and data analysis, Member Loyalty Group empowers credit unions to improve their member experience and drive results. Their services include gathering member feedback, reporting and custom dashboards, choosing the right metrics, benchmarks, and voice of the employee, all aimed at uncovering opportunities for member loyalty and satisfaction.
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