Platform28 is a leading provider of cloud contact center software, offering a simple-yet-powerful platform that helps businesses turn customer engagement into a competitive advantage. With over 20 years of experience, their bespoke cloud communications platform enhances the agent process and delivers a perfect customer experience through intelligent routing, omnichannel communication, self-service options, and API integrations.
Platform28's technology and expertise make it easy for companies to provide consistent and exceptional customer experiences by combining human, self-service, and automated interactions across various channels. Their flexible and open API framework allows for easy integration with any application or system, while their intuitive omnichannel workspace provides a single interface to handle interactions seamlessly. With a focus on delivering great customer experiences, Platform28 helps businesses improve adoption, retention, and overall outcome success.
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