Specialties
Call Center Technical Support 24x7 Key Features of Peacey Systems call center service: * 24/7/365 operations * Multilingual support * Customized and privately labeled according to your brand and values * Cloud based alerts and document sharing * Friendly Customer Care representatives to handle registration and accounts enquiries * Highly skilled Technical Support agents * Phone, email, chat and remote diagnostic support * Sophisticated call routing * Quality monitoring and management program * Guaranteed service levels according to customer requirements * Flexible billing models Peacey Systems enterprise grade CRM ticketing and support management system provides: * A powerful set of tools to log, manage and resolve issues * A client extranet interface to provide our clients with real time and historical visibility to all services we deliver to their customers and end users * An end user interface where your customers can view FAQ's, knowledge base articles and their own personal call history. End users can also request services via phone, e-mail or live chat *Detailed call statistics and reporting Handling nearly 1 million customer interactions per year our Tier 1 support team understands that technology exists in virtually every aspect of our society, either in business oriented or in your personal life. Consumers rely on technology's benefits every day. When technology doesn't work, they need fast, competent help.