VoiceBase, based in Novato, CA, offers AI-powered speech analytics solutions that help businesses transform call center data into valuable insights. Their flexible and scalable software uses natural language processing and intelligence tools to analyze customer interactions, improve customer experience, optimize sales, and minimize compliance risk.
With VoiceBase's voice analytics technology, businesses can transcribe recordings, analyze and categorize calls, automatically detect and redact sensitive data, measure tone and sentiment, make AI predictions, and analyze chat, email, CRM, and support data for a comprehensive view of customer interactions. Their solutions have been successfully implemented across various industries, including insurance, telecommunications, healthcare, financial services, retail, travel, and hospitality.
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