VideoEngager is a powerful video chat solution that offers a range of features, including chat, voice, and real-time video calls, to engage with customers directly from their mobile or desktop browsers. With seamless integration with leading omnichannel contact centers, VideoEngager is suitable for individual e-commerce vendors, service providers, and SMBs, providing a comprehensive communication tool for online merchants.
SmartVideo for Genesys is a premium client application that is integrated with Genesys Engage and Genesys Cloud, offering high-quality and reliable video calls, chat functionality, and CRM integration. With features such as video call routing, mobile SDKs for iOS and Android, and a powerful dashboard to monitor website activity, VideoEngager helps businesses in various industries, including automotive, banking, insurance, and telehealth, to enhance customer engagement, increase sales, and establish stronger relationships with their customers.
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