SupportSoft, based in Redwood City, CA, offers IT support automation solutions to empower managed service providers and IT teams to resolve issues faster and more efficiently. Their platform combines self-healing, self-service, and assisted service features to simplify IT support and improve user productivity.
With SupportSoft's ProactiveAssist and CoPilot features, users can quickly resolve support issues themselves through natural language search capabilities, enhancing query interpretation and expediting problem-solving. The company also provides consulting services to maximize the return on technology investments for their customers.
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