Advanced Call Center Technologies (ACT) is a leading customer experience solutions provider that has been delivering exceptional services for over 25 years. With a focus on total experience, ACT integrates employee experience, customer experience, user experience, and digital experience to transform key industries such as automotive, banking, healthcare, retail, technology, telecommunications, and travel. Their commitment to excellence is reflected in their talented team of experienced agents, cutting-edge technology platforms, and deep analytics capabilities.
ACT's unique approach goes beyond the call, providing a broad spectrum of solutions that optimize every touchpoint of the customer and employee journey. Their AI-enabled technology solutions and omni-channel capabilities ensure seamless experiences, while their proven process and deep analytics offer full visibility and unrivaled transparency. As a 100% employee-owned company, ACT's highly committed team is driven by their clients' success, making them a trusted partner in delivering outstanding service and exceptional customer experiences.
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